Supply Chain Operations Officer
Location: San Jose, California
Annual Salary: 65,000 to 80,000 USD
Type: Full-time

Nex is helping families reconnect with the joy of movement through fun, social, and interactive content that’s accessible to all ages.  Its award-winning Nex Playground console, launched in December 2023, uses cutting-edge AI, mobile and vision technologies to merge digital and physical worlds, immersing players in the experience using their natural body movement. Nex Playground games range from original sports and fitness titles, to educational games and titles in collaboration with Hasbro and Sesame Workshop.  

Since its founding, Nex has been recognised as one of Fast Company’s Most Innovative Companies, TIME’s Best Inventions, Parents’ Best Entertainment System for Families, and has been awarded the prestigious Apple Design Award.  Nex Playground is also kidSAFE+ COPPA certified, highlighting the company’s firm stance on privacy and safety for kids and families.  To learn more, visit https://www.nex.inc or follow the company on Instagram and Facebook.

Nex is looking for a new addition to its growing supply chain operations team experienced in omni-channel fulfilment and supply chain management in the US market with proven track record and results with strong attention to detail, creativity, adaptability, is results-oriented and has a growth mindset with high energy and a positive attitude.

Job description
As a member of the supply chain operations team, you will play a crucial role in ensuring the smooth operations of the distribution Nex Playground and accessories to multiple distribution channels across the US.  Your key responsibilities will include:
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  • Planning, executing and optimising shipments to various distribution channels, including but not limited to Amazon and some of the bigger retailers in the US.
  • Planning, executing and optimising shipments from suppliers based in Mainland China to the US, including the preparation of shipping documents where necessary.
  • Ensuring that orders received from EDI are properly transmitted to 3PL for shipment, including but not limited to routing and order forwarding where necessary.
  • Keeping track of and reporting inventory level at various locations for internal forecasting purpose and for accounting and auditing purposes.
  • Monitoring and remedying any shipment exceptions, including but not limited to filing claims where appropriate.
  • Monitoring supply chain costs and billings.
  • Direct management and liaison for all US-based fulfilment vendors, including 3PL and freight carriers.
  • Management and oversight of in-office inventory, including but not limited to return management, VIP and ad-hoc shipments and inventory tracking and reporting.
  • Triage and reporting of product quality issues from returns and serving as the liaison point with suppliers’ customer quality engineering function.
  • Serving as the office director on a rotating basis and being responsible for certain office administrative matters.
Key qualifications
A successful candidate is expected to:
  • have at least 3 years experience in US e-commerce supply chain and fulfilment
  • be based in the Bay Area
  • work in office at least 4 days a week
  • be able to drive
  • have laser-sharp attention to detail
  • be a self-motivated person with a growth mindset and eager to learn
  • be well organised, both digitally and in real life
  • have experience and capability in managing and co-ordinating with multiple vendors
  • be able to learn and master using various IT tools, both modern (eg Notion, Slack) and traditional (eg EDI, WMS) quickly
In addition, favourable consideration will be given to candidates who:
  • have retail supply chain management experience
  • have EDI experience
  • have experience managing China-based manufacturers and shipments from China
  • have experience managing Mexico-based CKD or SKD supply chain
  • have office management and administrative experience
  • are proficient in Putonghua and Simplified Chinese and can communicate directly with suppliers in Mainland China


We Offer

  • Competitive compensation package.
  • Flexible working hours and vacation policy.
  • An innovation-driven culture that treasures talents and individual growth.
  • Front row seat in the creation of a new category and revolution of active play in the living room.


Nex is headquartered in San Jose, California with office in Hong Kong. You can learn more about us at nex.inc/who-we-are.

How to Apply

We can’t wait to connect with you if you think you’re a good fit – please send your resume to careers+supplychain@nex.inc and we will be in touch!